The Metropolitan
       experience

At Metropolitan Life, we’re committed to helping you plan for and achieve your financial life goal by offering you a wide basket of insurance products that are designed to meet your needs.

As one of the largest long-term insurance companies in South Africa, our ambition is clear: we want to empower every household with our products. We offer more than a funeral, life, retirement and investment policy, we offer you a life-long partnership with a Metropolitan financial adviser who will work with you so that together you can plan for every stage of your life. That’s why our business is centred around providing leading insurance solutions that keep you at the heart of everything we do.

Our claims process

Our Metropolitan policy claims process is one of the most efficient in the industry. We offer a paperless claims process on some of our Metropolitan insurance plans, and this allows us to pay up to 86% of our funeral cover claims within 24 hours. Your Metropolitan financial adviser can guide you through the process and let you know which forms and documents you need. Alternatively, the digital claims channels are available at your convenience.

Not sure what you need?

No problem. Let's start with your financial goals and take it from there.
My goal is to:

Together we can

Empowering you on your journey to financial progress, one attainable step at a time. 

Celebrating 125 years

Celebrating 125 years with you

Every journey starts with a single step. Ours began 125 years ago; and we’re only getting started.

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Metropolitan Collective Shapers

Metropolitan Collective Shapers

We believe in the youth of South Africa.

3 years on and 3 provinces later, we continue to activate young entrepreneurs through our social impact platform, to drive development skills fit for communities to grow and scale upward.

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You and Metropolitan

You and Metropolitan

Since 1897 and for the next 125 years, together we can ensure financial progress for you and your loved ones. Here’s our commitment story.

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We Start Stronger

#WeStart2024Stronger

The new year comes with the need to make hard choices. #WeStart2024Stronger together with a change in mindset and tools to succeed.

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Client
testimonials

Hear what our clients have to say and why client satisfaction is our key objective.
Nitya Naidoo

In the midst of the pandemic, I wanted to get my affairs in order. I made my daughter enter my details online, hoping someone would call me back to update my polices, which are almost 28 years old. I didn't have much hope. Until Sam from Metropolitan called me and assisted me over one weekend. He was professional and courteous. My only regret is that we did not cross paths sooner.

Nitya Naidoo
Mbalenhle Mnculwane

I seldom experience the kind of 5-star client service I received from Metropolitan, days after my beautiful mother passed from Covid complications. I can proudly say you treated me and those around me with dignity, love and respect. When I thanked the consultant, Alfred, he said "We are family". It felt like he was acknowledging my mother as his mother too. She would have loved that.

Mbalenhle Mnculwane
Cornelius Cronje

Thank you for settling my payout. Your consultant, Thando, is someone who can be trusted and I appreciate your professional way of working. Thank you for taking care of your clients.

Cornelius Cronje
Vimla Naidoo

The service I received from Luyanda in January 2021 is by far the greatest I have ever received from Metropolitan. She was kind, courteous and very helpful. Her voice really says it all.

Vimla Naidoo
David Mashosho

I would like to thank Shameela for her assistance: you showed your commitment by putting yourself in my shoes. The way you handled my situation proves that you are not in the position by mistake. You have shown that you really care about your company, and more about your customers. Thanks again and keep up the good work.

David Mashosho
Siduduzo Ntshangase

If it wasn't for Mrs C Petersen, her effort, and patience, I wouldn't be here. You truly understood my issue and remained calm. I hope everyone in a similar situation finds someone as passionate as you so they can get their claims paid out. Continue doing God's work and may you be blessed and continue touching people's lives.

Siduduzo Ntshangase
Phumla Rantoetse

I had to face my father's death and was still in mourning when money owed to me was paid back. I had no energy to fight but the Metropolitan consultant came to my rescue. My family and I really appreciate all of your efforts. Keep doing what you're doing.

Phumla Rantoetse
Phindo Zungu

Unfortunately, my family lost a loved one during the pandemic. I assumed that remote working and increased workload would lead to an inefficient claims process. I was wrong. As tragic as our situation was, your office and Ms Pat Nzama provided superior service, which deserves to be appreciated and applauded. My family would like to thank Metropolitan for the quality service they provided in our time of need.

Phindo Zungu
Trusted for over 100 years

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