Your feedback makes us better
Your feedback helps us deliver Number 1 service for our Number 1s. Send us a compliment, complaint or query.
Your feedback makes us better
Your feedback helps us deliver Number 1 service for our Number 1s. Send us a compliment, complaint or query.
What would you like to do?
Give us a compliment
We love hearing from you and learning more about your good experience with us.
Submit a query
Have a question about your policy, a claim you’ve submitted, or is there anything we can assist with? Let us help.
Make a complaint
We're sorry you've had a disappointing experience with us. We'd love the chance to make it better. Please share your details so we can get in touch.
How to?
Submit a complaint
To provide the best solution, we require your policy number and a detailed description about the complaint. Please select one of the options here to get in touch.
Once received, we will be in contact to resolve your concern as quickly as possible.
Next Steps
After submitting a complaint
We assign someone
The contact centre will get in touch to let you know that your complaint has been received and that someone has been assigned. Our goal? To resolve your concern in the shortest amount of time.
Please escalate if you are unhappy
If the assigned consultant is not able to resolve your complaint to your satisfaction, you have the right to escalate your complaint. Our Client Care division is available to solve complex or unusual complaints. Please get in touch by sending an email to [email protected]
Take things further
If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman.
Other ways to connect
Prefer to speak to a human?
Our call centre is standing by.
0860724724
Our head office details
Mail us your complaint
Via email: [email protected]
Via post: Metropolitan Client Care Department, PO Box 2212, Belville 7535
Metropolitan Branches
Prefer to speak to a financial adviser in person? Find a Metropolitan branch near you.
