Terms & privacy
TERMS OF USE
PRIVACY POLICY
ACCESS TO INFORMATION
PPFM
REPORT FRAUD
Cookie Policy
Terms of use
Introduction
By using the Metropolitan website these Terms of Use apply to you. You agree to comply with these Terms of Use.
Metropolitan is a division of Momentum Metropolitan Life Limited, a long-term insurer, registered financial services provider and authorised credit provider. Momentum Metropolitan Life Limited is a part of the Momentum Metropolitan Group.
The terms of use below apply only to the Metropolitan website and do not apply to any other website which may be owned by any other part of the Momentum Metropolitan Group.
By using the Metropolitan website these Terms of Use apply to you and you agree to comply with the Terms of Use. The Terms of Use may change from time to time and the terms displayed at the time that you use the website will govern your use of the website.
Contents of the website
Information on the website is intended to serve as general information on the chosen subjects. The decisions you make based on this information do not constitute advice. Before making any decision or taking any action based on any information on the Metropolitan website you should ensure you are sufficiently well informed. Metropolitan is not liable for any losses or damages suffered as a result of relying on the information on the website.
Subscribing to any service or buying any product through the website is subject to Metropolitan’s contractual terms applicable to that product or service and applicable legislation.
Links
A link to a third-party website does not necessarily mean that Metropolitan endorses, authorises or sponsors that website, or that Metropolitan is affiliated to such website's owners or sponsors. Metropolitan is not responsible or liable for any content displayed on any third-party website.
Visitors from foreign countries
Use of the Metropolitan website or the purchase of services or products from Metropolitan in the country in which you live may not be permissible within the regulations of your country. Your use of the website or any purchase that you may make is entirely at your own risk. Metropolitan does not accept any liability where a product or service is purchased illegally.
No warranties
Metropolitan takes reasonable care to provide accurate information on the Metropolitan website. However, information displayed on the Metropolitan website is provided without any express or implied warranty that the information is appropriate or suitable for any particular purpose, that it is complete or accurate, or that it or any hardware on which it is stored is virus or malware free.
Restricted use
You may not -
- Reproduce, modify, create derivative works from, publish, distribute, transmit, display, license or transfer any of the content displayed on the website unless you have Metropolitan's prior written authorisation;
- Decompile, reverse engineer, or disassemble the website, a linked website, or any software employed in the display or operation of the website;
- Post on or transmit to the website content of an unlawful nature, such as content that is threatening, defamatory or pornographic or content that could damage Metropolitan's image or impair its ability to do business;
- Use the website in a manner that could damage, disable, overburden, or impair any Metropolitan server or network connected to any Metropolitan server or interfere with any other party's use of the Metropolitan website;
- Interfere with any content displayed on the Metropolitan website or attempt or gain unauthorised access to the information displayed on the website to which you may not be authorised, or to any secure area on the website, a Metropolitan server or any other part of the Metropolitan information system.
- Frame the website or any of its pages or content without Metropolitan's prior written consent.
Electronic transactions, communications, and records
When you communicate with Metropolitan by electronic communication methods provided for on this website or as recommended by this website, you agree that the electronic communication is binding on you. You agree that all electronic agreements, notices, disclosures, and other communications satisfy any legal requirement that such communications should be in writing. You accept the risks inherent in electronic communication in whatever form.
You are responsible to ensure that Metropolitan has received the information communicated electronically.
You acknowledge and consent that Metropolitan, in its discretion, may retain and store your electronic communications for the purpose for which they were sent.
Any email communication sent to you will be regarded for the purposes of this agreement to have been received by you when it enters an information system outside of the control of Metropolitan.
Wireless access and use
Metropolitan is not responsible for the wireless services used by devices and disclaims any responsibility for the lack of functionality, capability or reliability of any device or software used to access the Metropolitan website.
Use of the Metropolitan website is free of charge but you are responsible for any fees which may be charged by your service provider which may be associated with your using the Metropolitan website.
The functionality and use of your device is outside of the control of Metropolitan and Metropolitan will not be responsible for interference with the integrity, transmission, delays, limitation of network coverage, outages or interruption in the wireless services.
No liability
Metropolitan will not be responsible for any loss incurred or damages suffered (whether direct, indirect, special, or consequential) to you or any third party that may be attributable, directly or indirectly, to the use of, or reliance upon, any content displayed on the Metropolitan website by you.
Metropolitan will not be responsible for any interruption, delayed or failed transmission, loss of programs or other data or the storage or delivery of information resulting from whatever cause.
Although Metropolitan takes reasonable care to prevent harm or loss to you, Metropolitan will not be liable for any loss or damage you may suffer arising from your ability or inability to use the Service.
Warranties provided by you
You warrant that:
- You are who you say you are and that you can prove your identity should Metropolitan require you to do so;
- That all information you provide at any time to Metropolitan using the Metropolitan website will in all respects be current, complete, and accurate.
Intellectual property rights
The website and all its content (including software, text, graphics, icons, hyperlinks, private information, and designs) are owned by or licensed to Metropolitan. The website and its contents it may not be used in any way without Metropolitan or the licensor's prior written consent.
Termination of Access
Metropolitan reserves the right to:
- Refuse you further access to the website if:
- you breach any of the terms of use applicable from time to time;
- Metropolitan is unable to verify or authenticate any information you provide to it; or
- Metropolitan believes that you are conducting activities that are illegal, abusive, threaten the integrity of the website, or may place Metropolitan in disrepute;
- Refer any breach to the police if such breach constitutes a crime;
- Claim damages for all loss and damage it suffers, and expenses it incurs as a result of your breach.
Indemnity
You agree to indemnify and hold harmless Metropolitan, any member of the Momentum Metropolitan Group and its respective directors, officers, employees, agents, licensors, suppliers and any third party information providers from and against all losses and expenses (including attorney-and own client costs), resulting from any failure by you to adhere to these terms of use.
Jurisdiction and applicable law
You agree to submit to the jurisdiction of the High Court of South Africa (Western Cape Provincial Division).
You agree that South African law applies, regardless of where you may be located or in what court action may be instituted.
General Provisions
No failure or delay by Metropolitan to exercise any of its rights will be construed as a waiver of any such right.
If any part of this Agreement is held to be invalid, unlawful or unenforceable, the clause will be deleted from the Agreement, the remainder of which will continue to be valid to the full extent permitted.
Copyright
Copyright © Metropolitan, a division of Momentum Metropolitan Life Ltd ("Metropolitan"), Parc du Cap, Mispel Road, Bellville, Cape Town, South Africa. Metropolitan owns this website and its contents.
Privacy policy
Last edited November 2024.
Who we are
Metropolitan makes reasonable efforts to maintain the confidentiality of your personal information and comply with the Protection of Personal Information Act 4 of 2013 (POPIA) when processing your personal information.
This notice applies only to Metropolitan, a part of Momentum Metropolitan Life Limited, a licensed life insurer and authorised financial services (FSP44673) and registered credit provider (NCRCP173) operating in South Africa.
The purpose of this notice
The purpose of this notice is to inform Metropolitan’s clients about the type and use of personal information the company collects, the ways in which it is collected, the sharing, protection and storage thereof.
You have the right to request the deletion of your personal information held by Metropolitan. Find out more.
What is personal information?
The term ‘personal information’, as used in this notice, applies to information that may be used to identify an individual or a juristic person (i.e. for example a registered company).
POPIA defines personal information as “information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. The person to whom personal information relates is referred to as the “data subject”.
Examples of personal information include, but are not limited to, contact information, financial information, information relating to race, gender, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person.
What type of personal information does Metropolitan collect?
Personal information collected by Metropolitan can include a data subject’s name, contact, birth date, identity number, gender, employment details, marital, family, policy, location information, online identifier, bank account, medical or health information.
When personal information is collected, the company will indicate the purpose for the collection and whether the information required is compulsory or voluntary.
How does Metropolitan collect personal information?
The company collects information either directly from you, the data subject, the employer or through financial services intermediaries. In certain instances, Metropolitan may appoint third parties to collect information on its behalf. The source from which personal information was obtained, if not directly from the data subject, will be disclosed.
Use of personal information
After obtaining consent, the personal information collected or held by Metropolitan may be used, stored, transferred or disclosed or shared for the following purposes:
- Providing quotations, for underwriting and processing insurance applications
- Processing insurance claims
- Providing on-going administration services for the duration of the contract
- Fulfilling a transaction on request of a data subject
- If permission is given, Metropolitan may use your personal or other information to tell you about products, services and special offers from the company.
Sharing of personal information
Metropolitan will only share your personal information with third parties if you have consented to such disclosure. If consent has been obtained, the company may share your personal information with persons or organisations within and outside of Metropolitan.
Where Metropolitan discloses personal information to intermediaries, other financial institutions, insurers or any other third parties, the third parties will be obliged to use that personal information only for the reasons and purposes it was disclosed for. Metropolitan may be obliged to disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, or for the purposes of protecting the interest of clients, for example fraud prevention or to give effect to an agreement.
Securing personal information
Metropolitan will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The company will store all the personal information in secured environments, for example on secured servers in a protected data centre.
Updating of this processing notice
Metropolitan may update this notice periodically and an updated version may be requested, for example through a postal request or through an email notification addressed to the contact details provided below.
Metropolitan’s Privacy Policy
If you have any questions about this notice or Metropolitan’s treatment of your personal information, please address an email to [email protected]
How you can review and correct your personal information
You can request to review your personal information contained in Metropolitan’s records at any time to correct or update the information by sending an email to [email protected]. Alternatively, please complete the form in our service centre under the Manage my policy section.
How to request the removal of your personal information
You have the right to request the deletion of your personal information held by Metropolitan. Metropolitan will delete your personal information if it is no longer authorised to retain it in terms of the Protection of Personal Information Act. Metropolitan will notify you of the action taken as a result of your request.
Access to information
Promotion of Access to Information Act 2 of 2000 (PAIA)
The Constitution of the Republic of South Africa grants everyone the right of access to any information held by the state and any information that is held by another person that is required for the exercise or protection of any rights.
The PAIA is the national legislation which gives effect to this right.
Click on the links below to access the PAIA manuals for the Metropolitan Life Retirement Annuity, Metropolitan Pension and Provident Preservation Funds and the Form C to be completed when requesting any information:
PPFM
Introduction
Welcome to Metropolitan’s information pages on the Principles and Practices of Financial Management (PPFM). The information aims to inform you about what you need to know when buying a discretionary participation product. This is in line with industry standards which seek to promote transparency, good governance and fairness in the management of discretionary participation products.
What exactly is a discretionary participatory product?
These are products that rely on Metropolitan’s ability to use its discretion (decide what is in the best interest of the policyholder) to manage them with regards to investment, smoothing and bonus declarations.
Below we have included a detailed version of the PPFM, as well as a client summary providing a high level overview:
Report Fraud
Report fraud and unethical actions by a Metropolitan financial adviser, employee or client via the email link below.
Your report may be about new or existing business transactions.
Cookie Policy
What are cookies?
A cookie is a small text file stored on your device (computer, tablet or smartphone) by the website you are visiting. These files collect and store information about your browsing preferences and website usage. We use this information to improve your website experience by making visits to metropolitan.co.za easy and helpful.
For more on cookies visit:
Managing your cookie preferences
By using this website, you consent to the placement of cookies on your device. If you prefer not to use cookies while visiting www.metropolitan.co.za, you can adjust the settings in your browser accordingly.
For more information on how to manage your browser cookie settings, visit one of the following options:
Why do we use cookies?
This website utilises Google Analytics, which is a web analytics service provided by Google. This enables website owners and app developers to track and analyse visitor behaviour and interaction with their digital properties. It provides insights into website traffic, user demographics, user behaviour, and conversion rates, among other metrics, to help website owners make informed decisions when optimizing their digital presence.
By making use of Google Analytics, this website is capable of identifying returning users and analysing their usage patterns, without personally identifying individual visitors. The information collected by the cookie about this website usage will be transmitted to and stored by Google. Google uses this information to evaluate website usage, prepare website activity reports, and offer other services related to website activity and internet usage.
These insights allow us to improve content and build better features that enhance your experience.
If you want to learn more about cookies, please visit the All about Cookies website which provides instructions on how to remove cookies from your device.
