Number 1 service for our Number 1s
Customer service that stands the test of time.
Number 1 service for our Number 1s
Customer service that stands the test of time.
OVERVIEW
No manga’manga business, just service!
For years, our clients have been in on a little secret that the rest of South Africa is discovering, Metropolitan is the go-to insurance company for top-notch service. Why? Because we actually care. We’re the support system you can lean on when life throws its curveballs.
Number 1 service for our Number 1s is more than a campaign line. It embodies who we are. Our teams go the extra mile to meet your needs because, for us, good isn’t enough.
And it’s not just us saying that. We’ve earned our place as a service leader. We’ve been leading the pack for 4 straight years. First topping the South African Customer Satisfaction Index (SAcsi) for funeral and life insurance and then at the Ask Afrika Orange Index awards. This proves our commitment to truly listening and understanding your needs – so we can serve you better, year after year.
It’s more than just insurance, it’s personal
We don’t just help - we care. Every part of our business is built to make sure you feel supported, empowered and (most importantly) heard.
Our promise to you:
Smarter, better advice. Our financial advisers and claims consultants are always ahead of the curve, thanks to ongoing training and staying up to date with the latest industry trends.
Faster claims payout. Submit a valid funeral claim via WhatsApp, and we’ll have it paid within 4 hours. No hassle, no waiting.
Simpler, smoother policies: Our digital processes make it easier, so your insurance cover is issued in real time.
Continuous improvement: We’re proud of our award-winning service and our teams are constantly striving to bring you top-shelf service.
Our service records
We don’t just promise great service, we deliver it. Our records speak volumes.
13
minutes
Fastest claim paid
90 %
First Contact Resolution
Minimal wait. No need to escalate.
Omnichannel
Service
Digital | 126 Branches | Call Centre
| Financial Adviser | Worksites
We provide service in the way that fits your needs best.
R100K
Excellence & Security
Claim payouts over this limit are processed at Head Office.
Follow us on social media to stay in the loop with our top-notch service.
#TogetherWeCan
#Number1ForOurNumber1s
