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Your feedback is important to us. Send us a compliment, complaint or query.
We love hearing from you and learning more about your good experience with us.
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Once received, we will be in contact to resolve your concern as quickly as possible.
The contact centre will get in touch to let you know that your complaint has been received and that someone has been assigned. Our goal? To resolve your concern in the shortest amount of time.
If the assigned consultant is not able to resolve your complaint to your satisfaction, you have the right to escalate your complaint. Our Client Care division is available to solve complex or unusual complaints. Please get in touch by sending an email to [email protected]
If you are still not satisfied with the feedback on your complaint, you can contact the relevant Ombudsman.
You may request that your personal information held by Metropolitan be removed.
Please note that you will be contacted with regards to this request; as there may be other applicable laws that may prevent your data from being deleted.